2ULaundry is on a mission to give people time back to do what matters most in life. We merge next generation logistics technology, an innovative cleaning process, and an old-fashioned dedication to customer satisfaction to create millions of hours of free time for our customers and even more magical moments for their families.
Behind the scenes? We come to work happy because magical people create magical moments. We always have our customer experience in mind as we continue to grow our business, and we take our employee experience just as seriously. We make sure our team members have the runway for growth, the feedback and transparency needed to evolve in their professional development, and feel supported all the while doing incredible work.
Our keys to success: We bring joy to the traditionally painful and annoying laundry and dry cleaning experience. We work with our Operations team to support our customers’ needs, and we share their feedback internally so that we can continue to deliver the best experience you can possibly imagine. Every. Single. Day.
As a Customer Care Agent , Tier II in our Charlotte Headquarters, you’re an ambassador for the 2ULaundry brand. You’re comfortable thinking on your feet and feel a genuine sense of pride when helping people and solving challenging problems. You need to be customer and business focused, and quick-thinking to coordinate daily operations across our evolving service offerings and multi-city locations. You are self-motivated and continually strive to think smarter, faster, strategically, and more efficiently to help build a world-class customer experience. This requires a unique kind of versatility and talent - a multi-tasking creative thinker who has an eye for identifying the root cause of a problem, suggesting actionable solutions, and coordinating across multiple channels to get the job done.
You’ll be helping develop long-term solutions to daily challenges by working with Operations, Vendors, Drivers, and other internal teams to accommodate customer requests and incorporate customer feedback into ongoing product and operational improvements. Your job is critical in learning how 2ULaundry can better meet our customers’ needs, communicating those learnings internally, and evolving as those needs change.
We need an exceptional daily contributor - someone who is willing to dive in and make EVERY opportunity count with our customers.
What you’ll do:
What you’ll get: