2ULaundry is on a mission to give people time back to do what matters most in life. We merge next generation logistics technology, an innovative cleaning process, and an old-fashioned dedication to customer satisfaction to create millions of hours of free time for our customers and even more magical moments for their families. Customers receive exclusive access to a full suite of offerings including: flat rate laundry and dry cleaning prices, free pickup and delivery, next business day turnaround, and more.
Behind the scenes? We come to work happy, because magical moments can only be created by magical people. We always have our customer experience in mind as we continue to grow our business, and we take our employee experience just as seriously. We make sure our team members have the runway for growth, the feedback and transparency needed to continuously evolve in their professional development, and feel supported all while doing incredible work.
2ULaundry is hiring a Part-Time Dispatch Coordinator to join our Charlotte-based Customer Care Team. This would start as a part-time role with the opportunity to move full time within the first three months. Starting hours would be from 2-8pm, Monday – Friday.
In this role, you will serve as the liaison between the frontline Customer Care Agents and various internal teams, primarily 2ULaundry Drivers and City Operations Teams, to provide creative and thoughtful resolutions for our customers. We are looking for a roll-up-your-sleeves operator that strives to provide nothing less than a world-class customer experience. This requires a unique kind of versatility and talent - a multi-tasking thinker who has an eye for identifying problems and an ability to solve them quick and effectively, keeping customer satisfaction at the forefront of everything you do.
What you’ll do:
What you’ll get: