Mission:
2ULaundry is on a mission to give people time back to do what matters most in life. We merge next generation logistics technology, an innovative cleaning process, and an old-fashioned dedication to customer satisfaction to create millions of hours of free time for our customers and even more magical moments for their families. Customers receive exclusive access to a full suite of offerings including: flat rate laundry and dry cleaning prices, free pickup and delivery, next business day turnaround, and more.
Behind the scenes? We come to work happy, because magical moments can only be created by magical people. We always have our customer experience in mind as we continue to grow our business, and we take our employee experience just as seriously. We make sure our team members have the runway for growth, the feedback and transparency needed to continuously evolve in their professional development, and feel supported all while doing incredible work.
The Role:
2ULaundry is hiring a Part-Time Dispatch Coordinator to join our Charlotte-based Customer Care Team. This would start as a part-time role with the opportunity to move full time within the first three months. Starting hours would be from 2-8pm, Monday – Friday.
In this role, you will serve as the liaison between the frontline Customer Care Agents and various internal teams, primarily 2ULaundry Drivers and City Operations Teams, to provide creative and thoughtful resolutions for our customers. We are looking for a roll-up-your-sleeves operator that strives to provide nothing less than a world-class customer experience. This requires a unique kind of versatility and talent - a multi-tasking thinker who has an eye for identifying problems and an ability to solve them quick and effectively, keeping customer satisfaction at the forefront of everything you do.
What you’ll do:
- Serve as the primary escalation point for frontline agents for all route-related support.
- Provide dispatch support to 2ULaundry Drivers, ensuring the successful completion of pickup & delivery routes.
- Responsible for minimizing failed tasks, tracking all pickup & delivery exceptions, and proactively corresponding with our customers.
- Assist in managing support tickets from initial escalation to final resolution, providing exceptional, above and beyond customer support on every case.
- Master our product, offerings, and internal systems to ensure thorough and clear communication and enforcement of business policies.
- Help drive company growth by constantly analyzing the customer experience and identifying areas for ongoing product and operational improvements.
Qualifications:
- High School Diploma or College Degree (College Degree Preferred).
- 1-3 years of relevant work experience.
- You approach work with a fearless attitude. You can think on your feet and problem solve multiple issues while maintaining attention to detail under pressure.
- You're empathetic and can diffuse tough situations with ease.
- You have excellent time management skills, attention to detail, and strong organizational and critical thinking skills. You’ll be juggling multiple platforms and issues.
- You show exemplary work ethic, a “get it done” attitude, and high personal accountability.
- You’re a team player, comfortable with an ever-changing startup environment, and can be flexible with our growth.
What you’ll get:
- Competitive hourly rate.
- The chance to join a fun, dynamic culture that encourages rapid professional growth.
- Open office close to Charlotte’s vibrant South End neighborhood.
- Heavily discounted laundry and dry cleaning (now who doesn’t love that?)
- Potential to grow into a full-time role as the company continues to grow!